When Will My Order Ship?
Orders are usually processed and shipped within 3-5 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is between 7 and 12 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
*The delivery time can take longer than the expected date due to the pandemic. The certain delivery time depends on the local shipping company.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
* Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)
1. AWAITING SHIPPMENT(CANCELLATION):
FULL REFUND IS JUST ACCEPTED WITHIN 24hours AFTER PAYMENT
10-15%SERVICE CHARGED FEE AFTER24-72hours OF PAYMENT
2.IN TRANSIT:NOT ACCEPTED
3. DELIVERED: will be processed within 7– 12 business days after CS contact and the items arrived the warehouse and tested originally. (Note: Refunds will not include the shipping costs once it was shipped.)
If it has been longer than two weeks, please Contact Us.
The refund will be made via the same payment method used to make the purchase.
4.Precautions for return and exchange (Very important)
Any orders that have already been packed or shipped cannot be cancelled.
Any items in the Clearance Sale cannot be changed or returned.